FAQ
Q. What kind of services do you provide?
A: LIBCARE OF AR provides companion care and personal care services respite care and recovery care . Our home care services are designed to provide assistance with those activities that elders need help with in order to be able to stay at home safely and with dignity. Our home care services may include fall prevention, medication and fluids reminders, light housekeeping, grooming or bathing assistance, and running errands.
Q: I'm not sure what I need - can someone help me figure it out?
A: Yes - our staff is trained to help you determine what your service needs are, and how to best meet them.
Q: What hours are available?
A: There are no restrictions other than our 2hr. minimum, services. Your care plan is tailor-made for you by a Registered Nurse.
Q: Can I contact the agency after hours?
A: Yes, our office voice mail will give you the after hours phone number to call to be connected to the manager on call.
Q: Do you accept insurance?
A: Yes, we accept most long-term care insurance plans.
Q: How do I file the claim?
A: We do it for you! And we bill them directly.
Q: What if I want more service then my insurance allows?
A: We will bill you for the remainder.
Q: How can I cancel the service I requested?
A: With a simple phone call (24h in advance)
Q: How much is the cancellation charge?
A: There is no cancellation charge.
Q: Whom do I call if my caregiver is unable to work?
A: We replace our workers if one is not able to work because of accident or illness, or requested day off.
Q: What exactly is covered by your fees?
A: All the services we provide, except a per mile charge for mileage if our workers use their vehicle to transport you.
Q: Will the agency respond to requests for "short notice" services?
A: Absolutely! We pride ourselves on short-notice staffing!
Q: Is there an extra charge for these services?
A: No, never.
Q: Is there a minimum or a maximum number of hours of home care service per day?
A: We have a 2hr. minimum per day and no maximum! We staff 24h and Live-in. We do ask our clients to be flexible when requesting short hours of service.